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For more information about your reservation, please contact us, we will help you!

+52 (998) 387-0157 +1 (929) 999-3723

Frequently Asked Questions

We help you to clear your doubts about our transportation services

What services does Caribbean Transfers offer at Cancun Airport and the Riviera Maya?

Caribbean Transfers provides private transportation services to and from Cancun Airport to or from any destination in the Riviera Maya, including Tulum, Playa del Carmen, Bacalar, Akumal, Costa Mujeres, Puerto Juárez, Puerto Morelos, and more. They also offer transfers between hotels, cenotes, parks, squares, or any tourist attractions, as well as open services charged by the hour. Additionally, they provide customized solutions for events, weddings, conferences, or business meetings.

What types of vehicles are available for transfers with Caribbean Transfers?

Caribbean Transfers offers a variety of vehicles, including sedans, vans, 15-passenger Crafter vans, and luxury Suburban or similar vehicles. Customers can choose the type of vehicle according to their needs and budget.

What is the cost of Caribbean Transfers' private transportation services?

The prices for Caribbean Transfers' private transportation services vary depending on the destination and the type of vehicle selected. You can obtain the price for any service by contacting our customer service center (USA +1 929-999-3723, Mexico and the rest of the world: +52 998 387 0157) or through our website to get specific quotes.

How can I book a transportation service with Caribbean Transfers?

You can book Caribbean Transfers' services online through our website or by calling a customer service agent (USA +1 929-999-3723, Mexico and the rest of the world: +52 998 387 0157).

What languages do Caribbean Transfers advisors speak?

All Caribbean Transfers advisors speak at least two languages (Spanish and English) to facilitate communication with customers. This ensures that you can easily communicate with them regardless of your language.

What safety and quality measures do Caribbean Transfers drivers adhere to?

Caribbean Transfers' drivers are highly trained, certified, and respectful. The company is committed to providing a safe and high-quality experience for its customers. We have a very rigorous personnel selection process and constantly conduct certification and trust exams for our drivers to ensure that you are in good hands.

What are the operating hours of Caribbean Transfers?

Caribbean Transfers operates 24 hours a day, 7 days a week. We have separate contact numbers for the United States (+1 929-999-3723), Mexico, and the rest of the world (+52 998 387 0157), making it convenient for our customers to reach our customer service center at any time.

Can I book transfers services for groups?

Yes, Caribbean Transfers offers customized services for groups, whether it's for events, weddings, conferences, or business meetings. You can inquire through our phone lines (USA +1 929-999-3723, Mexico, and the rest of the world: +52 998 387 0157) for specific information on how we can meet the needs of your group or event.

Is it necessary to pay in advance when booking a transfers service?

Caribbean Transfers offers both prepaid and pay-at-the-service payment options, providing flexibility for customers. However, by paying for your service in advance, you secure your transfer service and lock in the reserved price. You can choose the option that best suits your preferences.

What happens if my flight is delayed or changes its schedule?

Caribbean Transfers tracks incoming flights, so they will be aware of any changes in your arrival schedule. You won't have to worry about flight delays, as they will wait for you at no additional cost.

Does Caribbean Transfers provide transportation services for individuals with reduced mobility?

Yes, Caribbean Transfers is committed to accessibility and offers adapted services for individuals with reduced mobility. You should inform them of your special needs when making the reservation to check availability and ensure a comfortable and safe transfer.

Do they have a loyalty program or discounts for frequent customers?

Caribbean Transfers offers loyalty programs or special discounts for frequent customers and affiliated companies. We recommend checking with our sales agents for any additional offers or benefits available.

Can I make changes to my existing reservation with Caribbean Transfers?

Yes, you can make changes to your existing reservation with a minimum of 24 hours' notice. It's important to contact the company as soon as possible to coordinate any necessary modifications. If you change your destination, adjustments will be made to the cost of your service. For more information visit our terms and conditions section.

Does Caribbean Transfers provide child seats or safety chairs?

Yes, Caribbean Transfers provides a child seat or safety chair free of charge. If you need more than one seat, a small fee will be charged for each additional seat. You should request these services at the time of making your reservation, or if you happen to forget, you can request them at least 24 hours before your scheduled service.

Does Caribbean Transfers offer transportation services to destinations outside of the Riviera Maya?

If you intend to travel to destinations outside of the Riviera Maya, we recommend contacting us at our customer service numbers (USA +1 929-999-3723, Mexico, and the rest of the world: +52 998 387 0157) to discuss availability and rates for your specific destination.

How will I be greeted at the Airport for my transfer service?

We will assign a representative from Caribbean Transfers to greet you at the airport. It's important to follow the instructions provided by our customer service team, as there are some companies that may attempt to impersonate us. If you have any doubts or feel that you could be a victim of fraud by a company other than us, please contact our customer service center (USA +1 929-999-3723, Mexico, and the rest of the world: +52 998 387 0157).